Shipping policy

We strive to process and ship all orders as quickly as possible to ensure your satisfaction.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your order has shipped. 

Please Note: The customer has requested a sample from the company. Only one SAMPLE PER CLIENT IS ALLOWED.

Shipping Methods and Rates

We primarily ship through USPS, UPS, and other trusted carriers.
All available shipping options and rates will be displayed at checkout before you complete your order.

Please note: Standard shipping and free sample offers are not available for Hawaii, Alaska, Canada and Puerto Rico.
Delivery times may vary depending on your location and the shipping method selected.

Domestic Shipping

We currently ship within the United States.
All orders are shipped from our facility located in Los Angeles, California.
Please ensure your shipping address is entered correctly at checkout, as we are not responsible for packages sent to incorrect or incomplete addresses.

International Shipping

At this time, we do not offer international shipping.
If you are located outside the U.S. and wish to place an order, please contact us at info@tskinusa.com for possible arrangements.

Order Tracking

Once your order has shipped, you will receive a confirmation email that includes tracking information.
You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

Lost, Delayed, or Damaged Packages

We are not responsible for packages lost, delayed, or damaged during transit.
If this occurs, please contact the shipping carrier directly. However, you may also reach out to us at info@tskinusa.com, and we’ll do our best to assist in resolving the issue.

Shipping Delays

In rare cases, shipping may be delayed due to weather conditions, carrier issues, or high seasonal demand. We appreciate your patience and understanding in such situations.